Questions and complaints

Start with the appropriate contact

• General and partnership questions: contact@creekco.ca
• Regulatory questions: regulatory@creekco.ca
• Privacy concerns: privacy@creekco.ca
• Accessibility barriers or alternate formats: accessibility@creekco.ca
• Security and abuse reports: abuse@creekco.ca

Information to include

Please provide your name and preferred contact method, the date, the subject of the concern, relevant reference numbers, the outcome requested and copies of non-sensitive supporting records. Do not send passwords, full payment-card numbers or unnecessary government identification by ordinary email.

Review and escalation

CreekCo will route the matter to the appropriate responsible person and preserve reasonable records of material regulatory, privacy, accessibility, security and partner concerns. If an initial response does not resolve the matter, ask that it be escalated and identify the original correspondence.

Future customer complaints

Before commercial services are launched, CreekCo will publish service-specific support hours, outage contacts, billing-dispute steps, escalation timelines and any applicable independent complaint body or regulatory recourse. No current statement should be read as representing membership in, or eligibility for, a particular external complaint process.

Emergencies

These mailboxes are not emergency channels. For an immediate threat to life, safety or property, contact the appropriate local emergency service using a working telephone service. See the emergency services notice.

Last updated July 28, 2026.