CreekCo Telecommunications Terms of Service

1. Who provides the service

CreekCo and Spirit Creek Communications are operating identities of Spirit Creek Gardens Inc., a federally incorporated Canadian corporation. In these terms, “CreekCo,” “we,” “us” and “our” refer to Spirit Creek Gardens Inc. when it supplies a CreekCo telecommunications service. “Customer,” “you” and “your” refer to the account holder and, where appropriate, an authorized user.

2. Your agreement

Your agreement consists of these Terms of Service, your service order or other written service confirmation, any plan or rate schedule identified in that order, the VoIP 9-1-1 notice, the Acceptable Use Policy, the Privacy notice, and any other document expressly incorporated into your service order. If documents conflict, the customer-specific service order controls for service, price and term; mandatory law and regulatory requirements always prevail.

We will provide a permanent copy of the applicable agreement and incorporated customer documents on request at no charge. Accessible or alternative formats are available on request.

3. Service orders, plans and prices

Your service order identifies the services you have chosen, the applicable telephone number or service identifier where relevant, recurring charges, one-time charges, usage rates, discounts or promotions, taxes, commitment period if any, and other material service-specific terms. CreekCo will not charge you for a service or device you did not authorize.

Unless the service order states otherwise, CreekCo services are month-to-month. Prices are stated in Canadian dollars and applicable taxes are additional unless expressly stated to be included.

4. Billing and payment

We may bill recurring charges in advance and usage or other variable charges after they are incurred. Your invoice will state the amount due and the payment due date. You are responsible for authorized charges associated with your account, subject to applicable consumer-protection law and any valid billing dispute.

If you believe an invoice is incorrect, contact billing@creekco.ca or the contact channel shown on the invoice. We will investigate good-faith disputes and preserve appropriate records of the review.

5. Physical service location is separate from billing address

For a service that depends on a physical location, especially VoIP emergency calling, CreekCo maintains a service-location record that is separate from your billing address. Before activation of a service subject to location-dependent emergency-calling requirements, you must provide and expressly confirm the physical service location.

A Canadian service location may be recorded using a civic address, geographic coordinates, a Dominion Land Survey description or another sufficiently precise physical-location description where appropriate. CreekCo may need to translate, validate or supplement that information to meet the format required by an emergency-routing or upstream provider.

You must promptly update and reconfirm the service location before using the service from a different primary location where the service requires such an update.

6. VoIP 9-1-1 emergency calling

VoIP 9-1-1 may differ materially from traditional wireline Enhanced 9-1-1. Before commencement of a service subject to those limitations, CreekCo will provide the required customer notification and obtain your express acknowledgement that you have read and understand the limitations. CreekCo will retain an objective record of that consent.

When dialing 9-1-1, be prepared to provide your name, telephone number and present physical address/location. Emergency responders may not automatically receive your correct location. A VoIP 9-1-1 call may be handled by an emergency call centre before transfer to the appropriate public safety answering point and may take longer to connect than a traditional 9-1-1 call.

VoIP 9-1-1 may be unavailable, delayed, misdirected or fail because of loss of electrical power, loss or degradation of Internet access, equipment or software failure, incorrect configuration, network congestion, cyber incidents, third-party network failure, service suspension, an incorrect or outdated registered location, or use of the service from an unregistered location. A busy signal or failed call is possible.

Once connected to an emergency dispatcher or emergency call centre, do not disconnect until you are told to do so. If the call is accidentally disconnected, call 9-1-1 again immediately. Do not place test calls to 9-1-1 unless CreekCo or its authorized emergency-service provider has arranged an approved test.

You must inform household members, employees, visitors and other potential users of the service about these limitations and place supplied warning labels on or near telephone equipment. Customer notification and information used to obtain 9-1-1 consent are available in alternative formats, and CreekCo will explain the information upon request. See the complete VoIP 9-1-1 notice.

7. 9-1-1 limitation of liability

Emergency calling depends on systems and networks operated by CreekCo and third parties. To the extent permitted by applicable law, CreekCo is not responsible for loss, damage, injury, delay or inability to obtain emergency assistance caused by circumstances outside CreekCo’s reasonable control, including the VoIP 9-1-1 limitations disclosed in these terms and in the VoIP 9-1-1 notice. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, or reduces any right or remedy provided by applicable telecommunications or consumer-protection law.

This clause is part of CreekCo’s proposed customer-notification and liability framework and remains subject to any CRTC review or other regulatory requirement applicable before production local VoIP service is activated.

8. Service availability, outages and maintenance

Telecommunications services can be affected by maintenance, failures, Internet connectivity, electrical power, upstream carriers and other systems outside CreekCo’s direct control. We do not promise uninterrupted or error-free service. We will use reasonable efforts to maintain and restore service and to communicate material planned work or known outages when practical. Emergency calling must not be treated as guaranteed merely because ordinary calls are working.

9. Telephone numbers, caller identification and porting

Telephone numbers are assigned for use with the service and are not property of the customer. Number availability, portability and transfer depend on applicable numbering rules, the losing and gaining carriers, service area, account validation and technical feasibility. Do not cancel an existing service before a requested port is complete unless instructed to do so. Caller-name and caller-ID presentation may depend on third-party databases and receiving networks and is not guaranteed.

10. Equipment, software and customer network

You are responsible for compatible customer-owned equipment, local power, Internet connectivity and network configuration unless your service order says CreekCo supplies or manages those items. You must not modify or configure equipment in a manner that interferes with emergency calling, network security, lawful routing or other customers.

11. Acceptable use

You must use the service lawfully and in accordance with the Acceptable Use Policy. Prohibited uses include fraud, harassment, unlawful robocalling or messaging, caller-ID spoofing intended to deceive or cause harm, interference with networks, false emergency reports, malicious traffic and activity that violates applicable law or carrier requirements.

12. Privacy and customer information

CreekCo handles account, service, usage, location and correspondence information for service delivery, billing, security, regulatory compliance and support. Our Privacy notice describes current practices. We will not disclose confidential customer information except with consent or as permitted or required by law, regulatory obligation, emergency necessity or another lawful authority.

13. Suspension and disconnection

Subject to applicable law and regulatory requirements, CreekCo may suspend or restrict service for non-payment, fraud, material breach of these terms, unlawful use, threats to network or public safety, abusive activity, or a legal or regulatory requirement. Where required, we will provide notice and an opportunity to correct the issue before suspension or disconnection. Emergency-service implications will be considered in any suspension process.

14. Cancellation

You may request cancellation through an authorized CreekCo support or account channel. Unless a service order provides a lawful fixed commitment or cancellation charge, month-to-month service may be cancelled without an early cancellation fee. Charges already incurred remain payable. Porting a telephone number away may not automatically cancel every associated CreekCo service unless confirmed by CreekCo.

15. Changes to service or these terms

We will not make a change that requires your informed or express consent without obtaining that consent. For other material changes, CreekCo will provide reasonable advance notice describing the change and its effective date, subject to any more specific notice period or customer right required by law or regulation. Regulatory or emergency-safety changes may need to take effect on a different timetable.

16. Complaints and CCTS

Please first give CreekCo an opportunity to resolve a concern using the process on our Questions and complaints page. Where the Commission for Complaints for Telecom-television Services (CCTS) has jurisdiction and CreekCo is required to participate, an unresolved eligible complaint may be taken to the CCTS. CreekCo will not prevent or discourage a customer from exercising a right to use an applicable independent complaint process.

17. Accessibility

Customer agreements, 9-1-1 notifications and related information will be provided in accessible or alternative formats upon request where required, at no additional charge. CreekCo will explain 9-1-1 notification information on request. Accessibility requests may be sent to accessibility@creekco.ca.

18. Third-party services and force majeure

Some CreekCo services depend on upstream carriers, Internet providers, emergency-routing providers, number administrators, payment processors and other third parties. CreekCo is not responsible for a failure caused by events beyond its reasonable control, but this does not remove obligations CreekCo itself owes under applicable law or regulation.

19. Governing law

These terms are governed by the laws applicable in Saskatchewan and the federal laws of Canada that apply there, without limiting any mandatory right a customer has under the law of another applicable jurisdiction.

20. Contact and notices

Telephone: +1 604-216-9333. General service questions: contact@creekco.ca. Billing: billing@creekco.ca. Regulatory and 9-1-1 questions: regulatory@creekco.ca. Accessibility: accessibility@creekco.ca. These addresses are not emergency dispatch channels.

21. Effective status

Version 1.0 — published October 10, 2026. These terms are published in preparation for CreekCo production telecommunications service. They become binding on a particular customer only when incorporated into and accepted with that customer’s service order or other valid service agreement.